Q: Which currency the prices are at our website?
A: The currency are in USD.
Q: Which currency the size are at our website?
A: The currency are in USA or EURO.
Q:What is MTCN?
A:MTCN means Money Transfer Control Number, you will get it when you send the payment throught western union,we need it to check your payment.
Q: I want to order from your site, but I want to get a sample first. Can I?
A: Yes, you can order a sample from our site, but the cost will be " retailed price". , and it's refundable in your future order of wholesale.
Q: How do I place an order with wholesaler on net?
A: Please register first in our website. Simple click "BUY" on the items you need and go to your "My shopping bag" to state the quantity you need and sum up the amount and submit your order. After we receive the order we will send you the money amount and the payment detail. When you confirm the order, we will send you an invoice.
Q:Can I add, change or remove items from my order after it has been submitted?
A:No. Once an order is submitted it can only be edited by customer service on line. Once our warehouses have scanned an order, items cannot be added or deleted. Once any box from an order is shipped, the order cannot be voided
Q:why items that i‘ve chosed in shopping car will disappare when I re-logged in?
A: Items will be disappared in half an hours if your “buy” your goods in shopping car .
but you can save them as "favorite", which can save them all the time.
Q: When will you ship my items?
A: We will ship out your packet within 48 hours as soon as we receive the payment.
Q: How long will it take to receive my order?
A: We ship within 48 hours of receiving your payment, unless otherwise noted. Most orders take 3-5 days for delivery. On rare accessions we may have an unexpected delay on an order. If this ever is expected with your order you will be immediately informed by E-mail
Q: How can I know my order status?
A: Once we send the packet, we will send you an E-mail for the estimated arriving date and give you a tracking number if you choose EMS, with which you can check the status of your order online. If it's Registered Air Mail, it's not trackable.
Q:In which circumstance, we provide replacement?
A:If customer find the item is not the same as actual picture or description. or there is some defect or broken on item, we provide replacement. when you received goods, and find defective items, you should tell us in next 3 days. Customers must bear the shipping cost if you return the defective items to us.
Q:Do you charge impost?
A:We don't charge impost , We don't carry duty on any damages or loss during shipping.
Q:Can you supply other kinds of products other than those on the website ?
A:Yes, just write us about your requirements, preferably with pictures. We will try out best to locate the qualified factory.
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